FAQ & Policies

Shipping:
The SoulShine Co. is committed to fulfilling orders every 5-7 days unless otherwise stated. Orders are processed & shipped only on business days (Monday-Friday) and shipping time frame does not include weekends.

Please note: Each print is made to order, meaning means there is a 3-5 day processing and printing period before your item is ready to be shipped. 

Once you place an order, you will receive an email confirmation. An additional email with tracking information will be sent when your order has shipped. Domestic orders typically arrive within one week after being shipped. International orders are subject to longer shipping times.

All shipping charges will be calculated and displayed at checkout. 

Return Policy:
The SoulShine Co. does not currently accept returns. However, if there’s an issue with your order, please email hello@thesoulshine.co within 10 days of receiving your order and we will be glad to assist you!

Note that we operate on small runs, so exchanges are not typically possible. Please double check details like the size chart and dimensions that are provided – if you have any additional questions, please do not hesitate to reach out!

The customer is responsible for all of the return shipping costs, and we can only process the return once a new shipping invoice has been paid.

Invalid Addresses:

If we attempt to purchase a shipping label with an invalid address, we will contact you, and will not fulfill your order until a valid address is received.

If your order is returned due to an invalid address, you are responsible for covering the cost to reship the item to your correct address.

Lost / Damaged / Stolen Packages:
Sometimes packages are scanned early when they are still in transit, so please give a few extra days to deem a package lost or stolen!

In the rare event that your order is lost, damaged, or stolen during the shipping process, we are not responsible for replacing or refunding the items. We will gladly help you in any way we can, but once the package is shipped, we have the same information that you do.

Contacting your local post office, or USPS at 1 (800) 275-8777 is the best way to get answers or recover your lost package!